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Terms and Conditions

Cancellation policy

Cancellation (whether whole or partial) will only be received by mail. If this is done at least 72 hours in advance, refund is 100%. Otherwise, the value of one night for the same room booked will be charged as penalty. In case of no show, reservation will be charged at 100%. Should a reservation be made, we assume cancellation policy is accepted.

Policies on children and additional beds

Requests for a crib or additional bed for a child under three years old should be made when booking. The cost is 50% that of a guest. Children aged three or more pay 100% the cost of an extra guest.

Rates and taxes

Rates do NOT include taxes. Promotions and discounts only apply to cash payments made in advance.


Check-in: 2 p.m.


Check-out: 11 a.m.


Late Check out: up to 7 p.m.


Breakfast: from 7:30 to 11:00 a.m.


For information and reservations:

You can contact us 24 hours a day, the 365 days of the year, at phone number (+5411) 4342-5682. Or by mail at


For meetings and events:

You can contact us Monday through Friday from 10 a.m. to 6 p.m., at phone number (+5411) 4342-5682. Or by mail at